Frequently Asked Questions
Everything you need to know about our Calgary snow removal and home services.
Do you offer brief snow removal services for holidays or short periods?
Yes, we provide short-term services, perfect for vacations or brief absences. We recommend scheduling a bit before and after your trip for your convenience.
Do you have a special procedure for clearing snow during my vacation?
Yes, we can arrange snow removal during your vacation, ideally covering a few days before and after for your ease.
How do I know the snow removal is complete if I'm not there?
We have an app online that you could log in to see the teams arrival times and completion. As well, you could view photos of before and after cleanings.
Which areas in Calgary does your service cover?
We cater to all residential areas within Calgary, ensuring everyone has access to quality snow removal.
Can you service commercial or larger residential properties?
Yes, we provide services for both commercial and residential properties.
What if some snow is left unremoved?
If any spot is missed, contact us at info@goldenangel.co and we’ll address it promptly.
What's the difference between your Standard, Premium, and Express service levels?
Standard is cleared within 24 hours of snowfall. Premium is faster and we come very early in the morning at your requested time.
Can additional areas be cleared upon request?
Definitely! Just specify extra areas in your booking comment, and we’ll confirm any additional costs before finalizing.
Is there a fixed contract duration for your services?
Our services are flexible, with a minimum one-month commitment and no penalties for early cancellation.
What is your cancellation policy?
You can cancel without penalty if you give us a 30 days notice. For immediate cancellation, we have a small charge for that.
How does adding ice melt to the service work?
Ice melt is applied as needed during snow clearing visits to effectively melt snow and ice, without additional charges.
Is there a commitment period for your snow removal service?
Our monthly snow removal service requires a minimum commitment of one month. However, we also offer per-time plans and on-demand services for those seeking more flexibility.
How much does residential snow removal cost?
Our monthly rates for a standard lot range from $160-$300+, varying based on the clearing area. We ensure competitive and fair pricing for all clients.
Is there a visit limit or extra charges for frequent snow removal?
Our service includes unlimited visits for a flat monthly rate, with no additional charges for frequent snowfall. However, we have another service plan which the monthly rate based on the number of visits per month or period.
Are there extra charges for heavy snowfalls?
No, our flat monthly rate covers all snowfall intensities, even during heavy snowfalls.
Do you offer discounts for multiple properties?
Yes, we provide a 10% discount for 3-6 properties and a 20% discount for more than 6, applied automatically when booked under the same account.
How is the billing managed for multiple properties?
For multiple properties, each is billed separately, and discounts are applied for bulk registrations under the same account.
What happens in extreme weather conditions?
During extreme weather, our team might take longer to reach you, but rest assured we try our best to minimize the delay as best of our ability.
Can I request a specific time for snow removal?
Absolutely, you can request a specific time for snow removal by opting for our Premium Snow Removal Plan. This plan includes an additional charge but ensures we accommodate your scheduling preferences.
How do you ensure the safety of your snow removal process?
We use safe, environmentally friendly equipment and techniques for efficient and responsible snow removal
What is your policy for unexpected snowfall or blizzards?
In case of unexpected heavy snowfall or blizzards, we adjust our schedules to ensure timely service.
How do you handle customer feedback or complaints?
We take customer feedback seriously and strive to address any concerns or complaints promptly to ensure your satisfaction with our services.
What makes Golden Angel Snow Removal stand out in snow removal services?
Our commitment to timely, efficient, and customer-focused service, combined with competitive pricing and advanced equipment, sets us apart in the Calgary area.
Is there a process for emergency snow removal requests?
For urgent snow removal needs, we offer on-demand service option. Contact us directly to discuss the specifics and arrange for immediate assistance.
How do I get updates on my scheduled snow removal?
You can login to our app to access the teams arrival and service completion time.
How early do your crews start snow removal?
Our teams start as early as 6 am for residential properties.
Is snow removal based on the snowfall's start or end time?
Our snow removal services are initiated following the conclusion of the snowfall. In the case of continuous snow events, our teams are deployed to maintain a safe and accessible environment for everyone.
What triggers the dispatch of your crews?
Our crews are typically dispatched the morning after the snowfall ends, with daily service for ongoing snow events.
What order do you follow for clearing different service levels?
We prioritize snow clearing for our Premium and then Standard clients.
What equipment is used for snow removal?
We use a variety of tools, including shovels, blowers, and snow plow, ensuring efficient and safe snow removal.
Are additional snow conditions like windrows included?
Conditions like windrows, packed snow, and ice buildup are addressed separately, and can be arranged for an additional charge.